Shipping Policy

Processing Time

All orders are processed within 1–4 business days (Monday–Friday, excluding holidays) after payment is confirmed. During sales, holidays, or other high-volume periods, processing may take slightly longer — we'll let you know if there's a significant delay.

Shipping Time

Once your order ships, delivery typically takes 6–10 business days, depending on your location.

Estimated total delivery time: 7–14 business days from the date you place your order (processing time + shipping time combined).

Shipping Confirmation & Tracking

As soon as your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your package's progress.

Where We Ship

We ship worldwide. Delivery times for international orders may vary slightly from our standard estimate above depending on your destination and local customs processing.

Please note that international orders may be subject to customs fees, import duties, or taxes charged by your country. These charges are determined by your local customs office and are the responsibility of the customer — they are not included in your order total or shipping cost.

Delays

Occasionally, delivery may take longer than expected due to carrier delays, customs processing, severe weather, or high order volumes — factors outside our control. We appreciate your patience and will keep you updated if we're aware of a delay affecting your order.

Incorrect Addresses

Please double-check your shipping address at checkout — we are not responsible for orders delivered to an address entered incorrectly by the customer. If you notice a mistake, contact us at cuddlescove.store@domainsbyproxy.com as soon as possible and we'll do our best to correct it before the order ships.

Lost or Damaged Packages

If your order arrives damaged, or you believe it has been lost in transit, please contact us at cuddlescove.store@domainsbyproxy.com within 14 days of the estimated delivery date so we can help resolve it.

Questions

Have a question about your order's shipping status? Reach out to us anytime at cuddlescove.store@domainsbyproxy.com.